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Contract Support Administrator

Contract Support AdministratorLocation: LondonContract Type: Full-time, PermanentAbout the RoleWe are looking for a highly organised and proactive Contract Support Administrator to join our team at WPS in London. This is a fantastic opportunity to play a key role in supporting our operational teams and ensuring the smooth delivery of services to our clients.Key Responsibilities Provide administrative support to the contract team, ensuring compliance with company policies and client requirements. Maintain accurate records and documentation, including reports, schedules, and correspondence. Assist with financial processes such as purchase orders, invoicing, and cost tracking. Coordinate meetings, manage diaries, and handle general office duties. Act as a point of contact for internal teams and external stakeholders, delivering excellent customer service.About You Strong organisational skills with the ability to manage multiple priorities. Excellent communication skills and attention to detail. Proficient in Microsoft Office applications (Word, Excel, Outlook). Previous experience in an administrative role within a property services or facilities management environment is desirable.What We Offer Competitive salary and benefits package. Opportunities for career development and progression within Wates Group. A supportive and collaborative working environment.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Head of Design and Engineering

Head of Design and EngineeringNational Role ¦ Senior Leadership ¦ Built Environment / MEPWe are seeking an exceptional Head of Design and Engineering to lead our national design, engineering and digital engineering capability and play a pivotal role on the SES Operations Board.This is a senior, strategic leadership position with responsibility for shaping and delivering our design and engineering vision across all regions and business units. The role will ensure that our designs deliver best value, meet regulatory and contractual requirements, and support innovation, sustainability and customer excellence across one of the UK's leading MEP contractors.The RoleAs Head of Design and Engineering, you will provide national leadership for design management, engineering and digital engineering, with accountability for governance, capability, performance and continuous improvement. You will work closely with Operations, Pre-Contract, Commercial, HS&W, Quality and Customer Strategy to ensure design and engineering excellence is embedded across bids, projects and operational delivery.You will also act as a senior external ambassador, representing the business at industry forums and building strong, productive relationships with designers, consultants, supply chain partners and clients.Key Responsibilities Develop and implement a national design and engineering strategy aligned to wider business objectives Lead and manage the national Design & Engineering function, including regional and major project leadership teams Provide governance to ensure all designs meet safety, regulatory, quality and sustainability standards Drive innovation, including digital engineering, smart technologies and low-carbon solutions Oversee design planning, consultant selection, value engineering and performance management Establish and maintain robust design, engineering and technical frameworks, standards and processes Monitor project performance, identifying risk early and driving continuous improvement Build high-performing teams through leadership, mentoring, succession planning and talent development Develop and manage design and engineering budgets in collaboration with Pre-Contract and Operations Build strong relationships with clients, consultants and industry bodies, promoting technical leadership and best practiceAbout YouYou are a highly credible design and engineering leader with a strong track record in senior roles within a Tier 1 MEP or built environment organisation. You combine strategic thinking with operational excellence and are passionate about innovation, people development and delivering value for customers.You will bring: Extensive experience leading design and engineering functions at senior level Strong knowledge of design management, engineering delivery and digital engineering Proven experience working in customer-facing, complex project environments The ability to influence at Executive and Board level A collaborative, resilient leadership style with high standards and accountabilityQualifications & Experience Degree (or higher) in Building Services Engineering or a related discipline Chartered Engineer status Substantial experience in a senior design and engineering leadership role or 5 years in a related executive positionWhat We Offer A nationally influential leadership role with real strategic impact The opportunity to shape the future of design, engineering and innovation across a major organisation A collaborative, values-driven culture focused on safety, quality and continuous improvement Competitive executive remuneration and benefits packageAdditional InformationThis is a national role requiring regular travel and occasional overnight stays.

IT Business Analyst

✨ IT Business Analyst ✨📍 Location: Finsbury Park (with occasional travel)🏢 Business Unit: Facilities Management💰 Salary: Competitive + Benefits📄 Contract: Full-time, PermanentAbout the RoleWe’re looking for an experienced IT Business Analyst to join our Facilities Management team. This is an exciting opportunity to work on our IT Investment Roadmap, helping shape the future of FM technology solutions. You’ll collaborate with stakeholders across the business to understand challenges, define requirements, and deliver innovative IT solutions that drive efficiency and improvement. 🚀Key Responsibilities✅ Partner with internal stakeholders to identify business needs and define requirements for future-state IT solutions.✅ Plan and manage analysis tasks throughout the project lifecycle.✅ Use best-practice tools to elicit, document, and validate functional and non-functional requirements.✅ Develop robust business cases and support feasibility studies for IT investments.✅ Collaborate with internal IT teams and external suppliers to design, test, and implement solutions aligned with the FM roadmap.✅ Support test planning and execution for small to medium-sized projects.✅ Contribute to developing internal business analysis competency and best practices.What We’re Looking For🔍 3+ years’ experience in a Business Analyst role, ideally with IT solution delivery.🎓 Business Analyst qualification (or equivalent experience).🛠 Experience with FM systems and technology solutions.🤝 Strong stakeholder management and communication skills.💡 Ability to translate business needs into technical solutions.📈 Passion for growth and progression – we want someone eager to develop their career.🚄 Open to occasional travel as required.Desirable🏗 Experience within the facilities management or property services industry would be an advantage.Why Join Us?🌟 A fantastic opportunity to make an impact and grow within a forward-thinking organisation.🤝 Be part of a collaborative team, working on meaningful projects that improve operational efficiency and customer experience.Ready to take the next step in your career? Apply today and help us shape the future of FM technology! 🚀Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Resident Liaison Officer

🏘️ Resident Liaison Officer – Retrofit Projects (Carlisle)📍 Location: Carlisle🏢 Business Unit: WPS📄 Contract Type: Full-time, PermanentAre you passionate about making a difference in people’s lives and communities? Do you thrive on building trust, solving problems, and ensuring smooth communication between residents and project teams? If so, we want you on our team!WPS is delivering a series of exciting retrofit projects across Carlisle, and we’re looking for a dedicated Resident Liaison Officer to be the friendly face and reliable point of contact for tenants throughout the works. Your role will be key in ensuring tenants are informed, supported, and satisfied throughout the delivery of these improvements.👥 What You’ll Be Doing Liaising daily with residents and leaseholders to arrange access, surveys, and appointments Acting as the first point of contact for tenant queries, concerns, and complaints Ensuring all communications are honest, clear, and empathetic Supporting site teams with Health & Safety checks and compliance Maintaining accurate records of inspections, complaints, and meeting actions Collaborating with subcontractors, surveyors, project managers, and clients to ensure works meet specifications and resident expectations Helping resolve disputes and damage claims professionally Carrying out audits and site safety checks Ensuring the business remains compliant with OF and Health & Safety regulations🧠 What You’ll Bring Strong communication and listening skills Confidence dealing with complaints and resolving issues A proactive, supportive, and organised approach Cultural awareness and empathy for diverse tenant needs IT proficiency (Excel, Word, Outlook) Asbestos Awareness (desirable) Full UK Driving Licence (essential) Bilingual skills (a bonus!)🚀 Why Join WPS?At WPS, we’re committed to improving homes and lives through sustainable retrofit solutions. You’ll be part of a supportive team that values your contribution and offers opportunities for growth and development.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting If successful one of the Recruitment Team will then be in contact to discuss the role in more detail and advise of next steps.